Otterize Status - Incident history https://status.otterize.com Otterize Wed, 23 Apr 2025 10:45:27 +0000 Maintenance Type: Maintenance Duration: 5 minutes Affected Components: Otterize Cloud (app.otterize.com) Apr 23, 10:50:44 GMT+0 - Completed - Scheduled maintenance was completed, and all systems are fully operational. Apr 23, 10:45:27 GMT+0 - Identified - We are planning a scheduled maintenance during that time. Type: Maintenance

Duration: 5 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>10:50:44</var> GMT+0</small><br><strong>Completed</strong> - Scheduled maintenance was completed, and all systems are fully operational..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>10:45:27</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time..</p> ]]> Wed, 23 Apr 2025 10:45:27 +0000 https://status.otterize.com/maintenance/cm9tt5svh0018airwy08gfsun https://status.otterize.com/maintenance/cm9tt5svh0018airwy08gfsun Increased error rates Type: Incident Duration: 10 minutes Affected Components: Otterize Cloud (app.otterize.com) Apr 21, 11:43:51 GMT+0 - Investigating - We are currently investigating this incident. Apr 21, 11:49:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 21, 11:54:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:43:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:49:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:54:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 21 Apr 2025 11:43:51 +0000 https://status.otterize.com/incident/cm9r0cqly001kjnbx74d9aj2a https://status.otterize.com/incident/cm9r0cqly001kjnbx74d9aj2a Maintenance Type: Maintenance Duration: 2 minutes Affected Components: Otterize Cloud (app.otterize.com) Apr 16, 08:34:42 GMT+0 - Completed - Maintenance has completed successfully. Apr 16, 08:32:29 GMT+0 - Identified - Otterize Cloud will be undergoing maintenance to improve performance in corner cases. Type: Maintenance

Duration: 2 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>08:34:42</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>08:32:29</var> GMT+0</small><br><strong>Identified</strong> - Otterize Cloud will be undergoing maintenance to improve performance in corner cases..</p> ]]> Wed, 16 Apr 2025 08:32:29 +0000 https://status.otterize.com/maintenance/cm9jocifj0005oigkc2uwgmpb https://status.otterize.com/maintenance/cm9jocifj0005oigkc2uwgmpb Increased error rates resulting in intermittent user-visible errors Type: Incident Duration: 10 minutes Affected Components: Otterize Cloud (app.otterize.com) Mar 5, 09:47:11 GMT+0 - Resolved - This incident has been resolved. Mar 5, 09:37:03 GMT+0 - Investigating - We are currently investigating this incident. Mar 5, 09:47:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:47:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:37:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:47:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 5 Mar 2025 09:37:03 +0000 https://status.otterize.com/incident/cm7vq4npq000jxgl9jssia0i2 https://status.otterize.com/incident/cm7vq4npq000jxgl9jssia0i2 App is not accessible Type: Incident Duration: 30 minutes Affected Components: Otterize Cloud (app.otterize.com) May 30, 12:50:00 GMT+0 - Investigating - We are currently investigating this incident. May 30, 13:19:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>12:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>13:19:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 May 2024 12:50:00 +0000 https://status.otterize.com/incident/clwt9lv4k162535bcob0s569kwf https://status.otterize.com/incident/clwt9lv4k162535bcob0s569kwf App is not accessible Type: Incident Duration: 2 days, 14 hours and 50 minutes Affected Components: Otterize Cloud (app.otterize.com) Apr 21, 08:26:50 GMT+0 - Investigating - We are currently investigating this incident. Apr 21, 09:29:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 14 hours and 50 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>08:26:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>09:29:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 21 Apr 2024 08:26:50 +0000 https://status.otterize.com/incident/clv99lg7353351bkoo7bnw02qs https://status.otterize.com/incident/clv99lg7353351bkoo7bnw02qs Problems managing and using database integrations Type: Incident Duration: 3 days, 5 hours and 59 minutes Affected Components: Otterize Cloud (app.otterize.com) Jan 29, 06:38:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 29, 06:18:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 29, 07:35:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days, 5 hours and 59 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>06:38:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>06:18:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>07:35:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Jan 2024 06:18:00 +0000 https://status.otterize.com/incident/clrykjosy130114c0ogvp64ot5d https://status.otterize.com/incident/clrykjosy130114c0ogvp64ot5d Increased error rates or latency. Type: Incident Duration: 3 hours Affected Components: Otterize Cloud (app.otterize.com) Jan 18, 10:30:25 GMT+0 - Investigating - Some users may experience increased error rates or latency, and see an error message or pages may take long to load. We are currently investigating this incident. Jan 18, 11:32:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 18, 13:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:30:25</var> GMT+0</small><br><strong>Investigating</strong> - Some users may experience increased error rates or latency, and see an error message or pages may take long to load. We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>11:32:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Jan 2024 10:30:25 +0000 https://status.otterize.com/incident/clrj2mbi213530chojbxghv4v5 https://status.otterize.com/incident/clrj2mbi213530chojbxghv4v5 Scheduled maintenance Type: Maintenance Duration: 11 minutes Affected Components: Otterize Cloud (app.otterize.com) Jan 8, 13:15:00 GMT+0 - Identified - Scheduled maintenance will occur at this time. Actual downtime will likely be significantly shorter. Jan 8, 13:25:50 GMT+0 - Completed - Maintenance has completed successfully. Service was interrupted for 1 minute. Jan 8, 13:15:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 11 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance will occur at this time. Actual downtime will likely be significantly shorter..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:25:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Service was interrupted for 1 minute..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 8 Jan 2024 13:15:00 +0000 https://status.otterize.com/maintenance/clr4oanyl79887bjoglknkrh59 https://status.otterize.com/maintenance/clr4oanyl79887bjoglknkrh59 Inability to login Type: Incident Duration: 1 hour and 7 minutes Affected Components: Otterize Cloud (app.otterize.com) Nov 6, 18:02:29 GMT+0 - Investigating - We are currently investigating this incident. Nov 6, 19:09:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:02:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>19:09:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 6 Nov 2023 18:02:29 +0000 https://status.otterize.com/incident/clon7mj4r42111booqlp5ktub8 https://status.otterize.com/incident/clon7mj4r42111booqlp5ktub8 Inability to login Type: Incident Duration: 1 day and 2 hours Affected Components: Otterize Cloud (app.otterize.com) Oct 30, 20:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 30, 20:26:00 GMT+0 - Resolved - This incident has been resolved. The cause was an outage at our login provider, Auth0. Type: Incident

Duration: 1 day and 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:26:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The cause was an outage at our login provider, Auth0..</p> ]]> Mon, 30 Oct 2023 20:00:00 +0000 https://status.otterize.com/incident/clodcmve3134475bpolp89g5mdk https://status.otterize.com/incident/clodcmve3134475bpolp89g5mdk Increased error rates for network mapper visibility Type: Incident Duration: 7 days and 8 hours Affected Components: Otterize Cloud (app.otterize.com) Sep 18, 08:04:34 GMT+0 - Investigating - We are investigating increased error rates with network mapper visibility reporting, which may prevent the access graph from being populated. Sep 18, 09:10:17 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Sep 18, 11:00:34 GMT+0 - Resolved - This incident has been resolved. Sep 18, 10:00:08 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Type: Incident

Duration: 7 days and 8 hours

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>08:04:34</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating increased error rates with network mapper visibility reporting, which may prevent the access graph from being populated..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>09:10:17</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>11:00:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>10:00:08</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> ]]> Mon, 18 Sep 2023 08:04:34 +0000 https://status.otterize.com/incident/clmx8zuiw0002bmn0e76e1gu0-n8vbc5gk7jcs https://status.otterize.com/incident/clmx8zuiw0002bmn0e76e1gu0-n8vbc5gk7jcs Otterize Cloud and otterize.com are not available Type: Incident Duration: 2 days, 16 hours and 42 minutes Affected Components: Otterize Cloud (app.otterize.com), otterize.com Aug 6, 09:00:12 GMT+0 - Monitoring - Due to an automated upgrade of the networking components at Google Kubernetes Engine, Otterize Cloud and otterize.com experienced downtime. The issue occurred during the planned maintenance window. A mitigation was deployed and we are monitoring its effectiveness. Aug 6, 09:05:15 GMT+0 - Resolved - This incident has been resolved. The root cause is being looked into with Google Cloud Support. Aug 6, 08:00:33 GMT+0 - Investigating - We are currently investigating this issue. Type: Incident

Duration: 2 days, 16 hours and 42 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:00:12</var> GMT+0</small><br><strong>Monitoring</strong> - Due to an automated upgrade of the networking components at Google Kubernetes Engine, Otterize Cloud and otterize.com experienced downtime. The issue occurred during the planned maintenance window. A mitigation was deployed and we are monitoring its effectiveness..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:05:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The root cause is being looked into with Google Cloud Support..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>08:00:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this issue..</p> ]]> Sun, 6 Aug 2023 08:00:33 +0000 https://status.otterize.com/incident/clmx8zuix0008bmn05svo6bov-qxtfskxfnb8b https://status.otterize.com/incident/clmx8zuix0008bmn05svo6bov-qxtfskxfnb8b Scheduled maintenance Type: Maintenance Duration: 2 hours Affected Components: Otterize Cloud (app.otterize.com), otterize.com May 8, 12:00:00 GMT+0 - Completed - The scheduled maintenance has been completed. May 8, 10:00:00 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> ]]> Mon, 8 May 2023 10:00:00 +0000 https://status.otterize.com/maintenance/clmx8zuix000dbmn08qz6480t-d03dg1cgwtty https://status.otterize.com/maintenance/clmx8zuix000dbmn08qz6480t-d03dg1cgwtty